Introducing your new Etihad Guest app, an all-new way of experiencing loyalty. Start exploring ways to earn and redeem miles with the help of our learning virtual assistant as you go. Keep track of your miles balance, use your miles on more than 300,000 hotels worldwide, or rent world-class car brands, or even treat yourself to 4000+ quality products at our Reward Shop. Best of all, you can earn and redeem miles with our miles on the go partners when you link up to 5 UAE Visa payment cards on your Etihad Guest app and spend using your linked card. Earn 1 Guest miles and 1 Tier mile for every AED 3 you spend across all miles on the go partners or redeem miles to receive your cashback onto your Visa card and still earn one Tier Mile for every AED 3 spent.
Steps:
1. Download the app
2. Link your Visa payment card. Click here to learn how it works.
3. Spend using your linked card
4. Want to pay with miles? Turn on your app notifications
5. Click here to explore more about Miles on the Go.
What your app can do
Frequently Asked Questions
ETIHAD GUEST MOBILE APP
Etihad Guest mobile app
1. How do I download the Etihad Guest app?
Download the app from the Google Play store on Android and or the App store on iOS.
2. How can I check the version of the app I am using?
Click on the ‘More info’ link – you’ll find this on the login page. It will show you the version of the app you’re using, and from here you can read our privacy policy and terms and conditions.
3. I forgot my password, how do I reset it?
Tap ‘Forgot Password’ on the login page and enter your details. We’ll email you a link to reset your password. Click the link and follow the instructions. When you’ve selected a new password and clicked ‘Submit’, you’ll be redirected to the login page. You can now log in with your new password.
4. How do I change my password?
Log in to the app, click ‘My Account’ and select ‘Change my password’. Complete the mandatory fields and click on ‘Submit’. Enter your details, select a new password and click ‘Submit’. You’ll see a confirmation message when your password has been changed.
5. I am unable to log in to the app. Why is my account locked?
Your account may be locked if you’ve entered the wrong login details – this is to keep your personal data safe. Reset your password or email us for help at guest@etihadguest.com.
6. Do I need to be an Etihad Guest member to use the app?
If you’re an Etihad Guest member, you can log in to the app to see your account information, miles balance and transaction history. You can also link your UAE issued Visa payment card to earn and redeem miles in real time at Yas Mall and World Trade Centre Mall in Abu Dhabi, as well as Al Jimi Mall in Al Ain.
You can still use the app even if you’re not an Etihad Guest member. See our latest offers based on your location, apply for an Etihad payment card with our partner banks and find out more about earning and redeeming miles. You can also use our live chat bot to learn more about the Etihad Guest programme.
7. I logged into the app but I haven’t received a One Time Password
A One Time Password is sent to your registered email address – remember to check your junk or spam folder. If you still haven’t received the OTP, you can email our customer support team on guest@etihadguest.com.
8. How do I turn app notifications on or off?
Log in into the app, click ‘My Account’ and select ‘Notifications’ tile. Turn notifications on or off and click ‘Save’.
9. Can I see transactions that are more than one year old?
In the app, you can see transactions for the last 12 months. To view earlier transactions, please log in to your account at etihadguest.com.
10. What can the chatbot help with?
Our friendly chatbot can help with questions about your account, profile, transaction history and our latest offers.
11. How can I change my email address on the app?
Log in to the app, click ‘My Account’ and select ‘Personal Information’. Change your email address and click ‘Save’. We’ll send a One Time Password to your new email address to confirm the change. Enter the OTP and click ‘Submit’.
12. Where can I see my rewards?
Simply log in to the app and click ‘Explore’.
13. Is the Etihad Guest mobile app free?
Yes, the Etihad Guest mobile app is free to download and use.
14. Is it possible to collect missing miles on online gateway payments?
Miles aren’t creditable on online gate way payments.